Visit Knoxville Careers

Be a part of the VK Team! Below are the current open positions with the Visit Knoxville team.  Check back periodically for updates on the latest job postings.

Visit Knoxville (Knoxville Convention & Visitors Bureau), a private 501(c)(3) corporation, is a complete destination marketing, services and management company with contracts with both the City of Knoxville and Knox County, to promote Knoxville, Tennessee as a premier destination for large conventions, sporting events and leisure travel for increased economic activity in the region. 

AVAILABLE PROFESSIONAL OPPORTUNITIES:

Operations Manager

Summary: Oversee operational functions related to company facilities, vehicles, assets, and information technology. Provide support to the Director of Operations & Employee Engagement and assist the department as needed.

Essential Duties & Responsibilities:

• Protect the organization’s value by safeguarding company data and confidential information.
• Safeguard company property and assets, including the building, vehicles, and equipment.
• Demonstrate a high level of customer service and responsiveness; flexibility and accessibility are essential.

Operations:

• Be a point of contact for security system calls and coordinate with the Director of Operations regarding law enforcement or emergency response needs.
• Maintain building and vehicle operations and maintenance to minimize unexpected expenses and stay within budget.
• Coordinate communication, scheduling, and oversight of third-party contractors (e.g., plumbing, HVAC, cleaning) under the direction of the Director of Operations.
• Perform basic building maintenance (e.g., light bulb and air filter replacement, paint touch-ups, fire extinguisher checks) and keep a running list of repair and maintenance needs.
• Oversee the upkeep and functionality of equipment managed by Visit Knoxville (e.g., copiers, appliances, brochure stands, TVs).
• Maintain stock levels of office supplies and coordinate orders as needed.
• Assist the Director of Operations in maintaining an accurate inventory of building and furniture assets, including identification markers.
• Address emergency facility needs in a timely manner.
• Assist with the receipt and delivery of shipments/equipment (e.g. visitor guides, boxes, event items, soft drinks, trade show booths, etc.), as needed.
• Coordinate facility recycling efforts.
• Assist with organizational and company event production as needed.

Information Technology:

• Provide basic end-user technical support and assistance (e.g., printer setup, workstation troubleshooting).
• Assist with installation, setup, deployment, and tracking of onsite and offsite hardware (e.g., desktop computers, printers, smartphones, firewalls).
• Assist the Director of Operations in maintaining accurate IT and equipment inventory, including identification markers, and provide updates as needed.
• Provide onsite support for third-party IT contractors.

Perform other duties as assigned by the Director of Operations, Senior Director of Finance & Administration, or President. If you possess all of the requirements listed above and are interested in participation with our team, please send your resume with cover letter to: Nicole Merlino, Senior Director of Finance and Administration at nmerlino@knoxville.org.

Visitor Center/Sunsphere Associate (Part-Time)

Summary: With the training and support of management staff and coworkers, the Visitor Center/Sunsphere Associate will serve as an ambassador for Knoxville, TN through information and retail assistance. The Visitor Services team is the first line of contact with our visitors and is responsible for meeting their needs.

Demonstrate a high level of customer service, interpersonal skills, and professional ethics ; flexibility and weekend availability are required.

Visitor Services:

• Greeting and serving the general public as they enter the building.
• Develop and maintain knowledge of maps, Visitors Guide, events, and brochure information.
• Develop and maintain knowledge of the Sunsphere, World’s Fair, and local attractions.
• Assist in responding to visitor inquiries, walk-ins, and phone calls.
• Maintain brochure stock as needed and submit weekly reporting.
• Perform a physical brochure count every Quarter.

Retail:

• Maintain knowledge of point of sale system (register).
• Label and restock merchandise in the retail area, as needed.
• Assist with inventory awareness, as needed (i.e. replenishment needs, items being asked for, damages, etc.).
• Assist in preparation of gift baskets, as needed.
• Stock the retail supplies (i.e. bags, tissue paper, boxes), as needed.
• Assist with offsite merchandise or information tables, which may include facilitating purchases, set up and tear down.

General:

• Maintain a clean, neat, and safe work environment, including keeping tables, chairs, and restrooms tidy.
• Support special events (i.e. Blue Plate Special, First Friday, festival booths, etc.), including setting up and breaking down prior to and after each event.
• Ability to drive company vehicles, as needed, by maintaining a valid driver’s license.
• Maintain an appearance and attitude that represents Visit Knoxville positively at all times.
• Perform other additional duties assigned by the Sr. Manager of Visitor Services or Sunsphere Director.

If you are interested in participation with our team, please send your resume to: Zach Morgan, Sunsphere Director, at zmorgan@knoxville.org.